Terms and conditions of Livingstone creative heating Ltd 

Terms of Use               

All reasonable efforts have been made by Livingstone creative heating Ltd to ensure that the information and material provided on this website is accurate at the time of publication. Whilst Livingstone creative heatingLtd endeavours to maintain this website with up-to-date information, there may be occasional inaccuracies. Livingstone creative heating Ltd reserves the right to adjust pricing and product specifications of all electric heating equipment without notice. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Any links to other websites are provided for your convenience to provide further information. They do not signify that we endorse the website(s). You may not create a link to this website from another website or document without the permission of Livingstone creative heating Ltd. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


 Livingstone creative heating Ltd accepts no liability for any direct, indirect or consequential damages, or lost profits, or other losses or damages of any kind, whether or not Livingstone creative heating Ltd is advised of the possibility of such damages that may occur as a result of using this website and the software or data that it contains. All written materials supplied by Livingstone creative heating Ltd either in correspondence or published on the internet reflect opinion, and claims in respect of product specification and performance are approximate.

Livingstone creative heating Ltd General Terms and Conditions


For safety reasons, products such as electric radiators should only be installed by a qualified person, in accordance with current regulations and the manufacturer’s instructions. Reference should be made to Part P of current Buildings Regulations for further information. Livingstone creative heating Ltd recommends that the customer ensures that all items are received in full prior to booking a qualified installer. Failure to do so may result in additional costs for return visits which Livingstone creative heating Ltd cannot be held responsible for.

Pricing and ordering                                  

All list pricing from Livingstone creative heating Ltd is for guidance purposes only and is subject to change without notice. All quotations are valid for a period of 30 days from the official quotation date unless otherwise stated. All customer orders require a valid quotation from Livingstone creative heating Ltd in order to be processed and fulfilled. Quotations must be checked for accuracy by the customer before confirming an order. Livingstone creative heating Ltd accepts no responsibility or liability for incorrect orders. Any adjustment or exchange of goods after the delivery has been carried out is at the expense of the customer. All orders are subject to VAT at the prevailing rate. All special order requirements must be declared and agreed prior to ordering by the customer, failure to agree this prior to the order (and detailed in the quotation) will result in the order being invalidated and standard terms and conditions of sale will prevail.

Cancellation of orders                      

Livingstone creative heating Ltd reserves the right to cancel customer orders if the customer fails to adhere to the terms of the order in respect to payment whether in full or in part, or where there is a breach of the terms and conditions at point of sale/order. Customers can cancel an order up to 24 hours after Livingstone creative heating Ltd has received the order, but must pay any applicable charges incurred by Livingstone creative heating Ltd when a refund is issued. These charges may include, but are not limited to applicable card transaction fees and surcharges.  This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected. In accordance with Distance Selling Regulations 2000, Livingstone creative heating Ltd reserves the right not to offer refunds on items that have been made to order. Where items are delivered damaged or defective, the customer must advise Livingstone creative heating Ltd within 48 hours of receipt so that a replacement may be issued.

The order will be non-cancellable under the following circumstances:

I) The order is in transit for customer fulfilment

II) The order has been delivered, accepted, and signed for by a nominated recipient

III) For bespoke orders where manufacturing of the equipment has commenced

Delivery of orders                                                              

Livingstone creative heating Ltd takes great care to securely package every product that we ship to our customers using suitable packaging and using trusted logistics partners. Livingstone creative heating Ltd indemnify their position of responsibility at point of shipping and by signing for goods the customer shall assume full responsibility for a consignment delivered to them by the logistics company. If a package or consignment appears to be damaged, this needs to be raised with the delivery representative at point of signature and rejected on these grounds. Livingstone creative heating Ltd shall not be responsible or liable for any damages or shortfalls of consignments once signed for by the customer on the delivery note issued by the logistics company. Pallet delivery is carried out by a third party, who is contracted to deliver pallets to an address. This does not include the movement of pallets or items within premises. Drivers are not insured or contracted to enter premises for the purposes of handling goods. It is the responsibility of the customer to ensure that access to the point of delivery is available and free from obstruction. Timed deliveries must be agreed in advance and are subject to an additional charge.

Delivery notice periods                                                               

Shipping times provided by Livingstone creative heating Ltd are approximate and for customer guidance purposes only and shall not be grounds for order cancellation. Livingstone creative heating Ltd shall take reasonable measures to ensure that all orders are processed and fulfilled in a manner that is fair and reasonable.

Payment Terms and Conditions                        

All customer orders placed with Livingstone creative heating Ltd require payment in full at the point of order unless otherwise agreed. Where applicable, a minimum deposit of 50% at point of order, with the order balance paid in full by the customer prior to the order being shipped to the customer. Full balance payment by debit card transaction does not incur any charge to the card holder. Payments by credit card transaction are subject to a surcharge of 2% net.


All products supplied by Livingstone creative heating Ltd are subject to the guarantees provided by the manufacturer Livingstone creative heating Ltd does not offer extended warranties on or above the direct agreements with these manufacturers. All returns must be authorised by Livingstone creative heating Ltd prior to any returns being accepted. The first point of contact in the event of a fault must be the company/person from whom the radiator was purchased.  Returned items must be sent at the expense of the customer, and in the original packaging.  Livingstone creative heating Ltd does not accept any liability for damage caused if returned items are not properly packaged.   Heavy items such as radiators must be returned on a pallet and marked with a returns reference number.  Should a product develop a fault within the manufacturer’s warranty period, Livingstone creative heatingLtd reserve the right to repair or, if necessary, replace the product with the same or an equivalent product depending on availability, only upon presentation of the proof of purchase consisting of original invoice. Livingstone creative heating reserves the right to refuse warranty service without the proof of purchase.  Livingstone creative heating Ltd cannot be held responsible to undertake or to cover any costs involved in or connected to such tasks as to disconnect, reconnect or install repaired or replaced items.  Any returned items which, upon inspection, are found not to be faulty or to have become faulty due to miss-use, incorrect installation, inappropriate wiring within your property etc will, if required, be shipped back to you.  However, you will be liable to pay the collection and re-shipping costs as well as a £70 administration fee before the item(s) are returned to you.  Likewise, if it is felt necessary to provide an electrician to visit your property to inspect the reported fault and the item(s) is found not to be faulty or to have become faulty due to miss-use, incorrect installation, inappropriate wiring within your property etc, you will be charged a callout fee of £250 + VAT.

Livingstone creative heating Ltd product warranty information              

Livingstone creative heating radiators and towel rails are manufactured to our specification by a third party. Livingstone creative heating radiators and towel rails come with a 5-year limited warranty from the manufacturer, this warranty comprises the following: 5 year warranty on outer body and powder coated surface and 2 year warranty on electrical components within radiators and towel rails.  Please note that warranty claims are subject to transport and handling charges. Faulty items returned to Livingstone creative heating Ltd for inspection must be appropriately packaged with the original packaging and marked with a returns reference number.  Livingstone creative heating Ltd accepts no liability for the repair or replacement of any item other than the radiator, towel rail or controller itself. The warranty is not applicable in cases other than defects in material and workmanship; therefore, claims for damage to any other item, howsoever caused, shall not be considered. Repair or replacement of parts due to normal wear and tear, abuse or misuse including but not solely limited to the failure to use this product for its normal purposes or in accordance with the manufacturers’ instructions for usage and maintenance  are not covered by the warranty. Repairs or replacements under the terms of this warranty does not give right to extension to or a new starting of the period of warranty. If Livingstone creative heating repairs or replaces a unit, the product shall be warranted for the remaining length of the original warranty period and repaired or replaced products may include new and /or refurbished components and equipment; therefore, replacement under the terms of this warranty, maybe fulfilled with functionally equivalent exchange units. Damage caused by spillage of food or liquid is not covered by the warranty. All of Livingstone creative heating Ltd’s products have been tested and certified to the highest standards for build quality, energy efficiency and safety by the respective manufacturers.  Any indication of running costs given are estimated and in no way guaranteed as the actual costs are reliant on many factors over which Livingstone creative heating Ltd and the manufacturers have no control.  Therefore, neither Livingstone creative heating or the manufacturers can be held responsible for ongoing running costs and these are not grounds for return of products.

Jurisdiction These terms and conditions are subject to UK law in England and Wales. The customer, on placing an order with Livingstone creative heating Ltd, automatically accepts these terms.

All enquiries should be made in writing to: Customer Services, Livingstone creative heating Ltd, Unit 18 Napier Place, Stephenson Way, Thetford IP24 3RL or please email us with your enquiry to: admin@livingstoneheating.co.uk